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Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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PETAN @ BOOTH N14

February 11, 2025

GEP-2025 EVENTS CALENDAR

February 11, 2025

GEP - 2025 Events CalendarDownload

Request SAIPEC 2025 Programme

January 15, 2025

The countdown to SAIPEC 2025 is officially underway, and we're excited to share the first lineup of speakers shaping this year’s transformat...

NCDMB-PETAN-SHELL 2025 – 2027 INTERNSHIP PROGRAMME REGISTRATION

January 9, 2025

The NCDMB-PETAN-SHELL INTERNSHIP PROGRAMME is a premier initiative designed to nurture exceptional talent and equip participants with indust...

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